This is currently set at 14% and is included in nearly all goods and services, meals and accommodation. You can claim VAT at the airports before departure. Claims can be processed at the Waterfront or at the Tourism Information Centre in the City Centre. Please note that you have to physically show the goods against which you want to claim VAT at the airport. You cannot claim VAT for services rendered, including your hotel bill.
Once you have made your claim, you will not be able to lodge further claims if you are still in the country.